Sal's Care and Support
Recovery-led Care-led
Outcome-focused

Give a Hand, Change a Life

Give a Hand – Change a Life

Supporting people to build safer, happier and more independent futures. Person-centred supported accommodation for adults with mental health needs, learning disabilities, autism and complex support requirements.

Highland House, Hadfield

Welcome to
Sal's Care & Support

Founded in 2024 in loving memory of the late Sally Penney — a devoted carer who dedicated her life to uplifting others — Sal's Care and Support Ltd was created to carry forward her legacy of compassion, understanding, and real change.

"At Sal's Care and Support Ltd, care isn't just our name, it's our promise."

We provide a safe, supportive and empowering environment within our 8-bedded supported accommodation home. We work with adults and young people aged 18 and over facing challenges related to mental health, substance use, and other complex needs.

Our approach is deeply person-centred — ensuring every individual receives tailored care that promotes their independence, dignity and personal growth.

Sally's passion lives on in everything we do.

Who We Support

We specialise in supporting adults who may be at risk of hospital admission, placement breakdown, social exclusion or long-term dependence on statutory services.

Mental Health Needs
Learning Disabilities
Autism
Substance Misuse Recovery
Dual Diagnosis
Complex Needs
Hospital Discharge
Social Isolation

Our Model of Support

Care-led support built entirely around the person — not the service.

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Person-Centred

Support plans tailored to each individual's strengths, goals, risks and aspirations — not a one-size-fits-all approach.

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Recovery-Focused

We help people move beyond crisis and build safer, more meaningful futures through structured independence pathways.

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Trauma-Informed

We recognise the impact of trauma and provide compassionate, therapeutic support that meets people where they are.

Positive Behaviour Support

PBS strategies used to improve quality of life, reduce behaviours of concern and promote long-term wellbeing.

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Outcome-Led

Progress measured against independence, wellbeing, safety and community goals — real results, not just activity.

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24-Hour Support

Round-the-clock supported accommodation, hospital discharge and step-down support, and community integration services.

Outcomes That Matter

We do not measure success by the number of placements we provide. We measure success by the positive and lasting difference we make in people's lives.

Substance Misuse Recovery

Client moved in June 2025 following a 15-month hospital admission.

  • Over 100 days substance-free
  • Significant reduction in missing episodes
  • Engagement with community drug services
  • Voluntary role secured at a local food bank

PBS & Placement Stability

Client admitted as emergency placement following police involvement and family placement breakdown.

  • Improved emotional regulation
  • Full medication compliance
  • Weekly horse-riding participation
  • Reduced risk of criminal justice involvement

Recovery from Trauma

Client moved in following significant emotional distress, self-harm and suicidal ideation.

  • No self-harm incidents for over four months
  • No suicidal ideation reported for over four months
  • Independent management of bills
  • Independent travel using public transport

Why Commissioners Choose Sal's

We deliver against local and national strategic priorities across Greater Manchester and Lancashire.

  • Outcome-focused support
  • Complex needs expertise
  • Crisis and emergency placements
  • Multi-agency working
Mental Health Recovery
Improved wellbeing and resilience
Hospital Admission Prevention
Reduced crisis presentations
Substance Misuse Recovery
Sustained engagement and recovery
Community Integration
Volunteering, activities and social inclusion
Independent Living Skills
Budgeting, cooking and household management
Positive Behaviour Support
Reduced incidents and improved regulation

What Families & Professionals Say

Since moving into Sal's Care and Support, we have seen a huge difference in our family member's confidence and wellbeing. The staff genuinely care and always go above and beyond.

— Family feedback

The team work proactively with professionals and provide excellent communication throughout placements.

— Professional feedback

Their trauma-informed approach and commitment to recovery is evident throughout their practice.

— Professional feedback

Our Services & Locations

Recovery and independence pathways — expanding our impact across Greater Manchester and Lancashire.

Highland House

📍 Hadfield, Glossop

24-hour supported accommodation for adults with mental health needs, autism, learning disabilities, substance misuse recovery needs and complex support needs.

3 Vacancies Available

Blackpool Recovery & Independence Hub

📍 Blackpool

Currently undergoing refurbishment, this hub will support up to 5 adults to transition from hospital or crisis services, improve wellbeing and build community connections.

Expected: 5 Adults

Poulton-le-Fylde Independence Service

📍 Poulton-le-Fylde

This service will support up to 6 adults to build confidence, develop life skills, improve financial independence and progress towards sustainable community living.

Expected: 6 Adults

Our Documents

Download our key documents to learn more about Sal's Care and Support Ltd, or to make a referral.

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Statement of Purpose

Our full Statement of Purpose outlining our values, philosophy, services, staffing and approach to care.

Download PDF
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Capability Statement

Comprehensive overview of our capabilities, outcomes, model of support and strategic alignment for commissioners.

Download
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Referral Form

Ready to refer? Download our referral form and return it to us at enquiry@salscareandsupport.co.uk

Download Form

Referral Pathway

Prompt referral decisions and clear communication at every step.

1
Referral received
2
Initial screening
3
Needs assessment
4
Placement matching
5
Placement offer
6
Move-in planning
7
Support planning
8
Regular reviews
9
Move-on planning
🚨 Emergency
Same day response
⚡ Urgent
Within 24 hours
📅 Planned
Within 48 hours
📝 Download Referral Form

Get in Touch

We welcome referrals, partnership opportunities and enquiries from commissioners, social workers, healthcare professionals and individuals seeking support.

Contact Us

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Phone
07960 944009

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Areas Covered
Greater Manchester & Lancashire

📝 Download Referral Form
✉️ Send an Enquiry

We Welcome Referrals From

  • Adult Social Care Teams
  • Community Mental Health Teams
  • Learning Disability Teams
  • NHS Services
  • Hospital Discharge Teams
  • Integrated Care Boards
  • Housing Providers
  • Community Recovery Services